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Terms & Conditions

1. Payment Terms

  • Payment Schedule: 

    • Initial deposit prior to commencement of work.

    • Progress payments based on percentage of completion as determined by the Company (if applicable).

    • Final payment due immediately upon job completion. 

  • Payment Default: 

    • If payment is not made as required, interest will accrue from the date of default at 5% per month (60% per year), with a minimum charge of $50.00 per month. 

    • If a check payment is returned by the bank a penalty fee of $60 will apply.

    • If referred for collection, the customer shall be responsible for all reasonable attorney’s fees, court costs, and collection expenses.

 

2. Risk During Repairs 

 

  • While work is in progress, the Company is not responsible for any collateral damage, provided the Company has taken appropriate action to minimize the risk.

    • Landscaping and Outdoor Decor: We will make every effort to protect your landscaping. However, we cannot be held responsible for damaged items such as grass, flowers, shrubs, outdoor lights, etc. during the tear off process. Cleaning outdoor decor from the work zone such as benches, chairs, plants, tables, yard games, etc. is the sole responsibility of the customer.

    • Vibrations: The roofing process may cause vibrations that could shift wall-mounted items or delicate decor. Secure mirrors, pictures, and other valuables. We cannot assume the responsibility of these items as a result of the roof installation.

    • Injuries: The company is not responsible for any injuries due to falling objects, during the process of the work, nor for nails or other materials that might be left on the grass. It is requested that all persons, children and pets remain in a safe area away from the work zone.

    • HOA: If you have an HOA, it is recommended that you check with the association for shingle color and noise ordinance prior to installation. High Hills Roofing LLC is not responsible for any disputes between a homeowner and their HOA for services we perform. 

    • Flat Tires: There will be thorough cleanup of the exterior of your premises. However, we cannot guarantee that we will be able to pick 100% of the nails that fall during the construction of your roof. Future rainfalls will most likely expose mixed nails. The company is not responsible for any flat tires due to nails; Therefore, it is requested to check around the downspouts and in the driveway.

    • Wiring and Air Conditioning Lines: Electrical, telephone, security, and air conditioning lines should not be installed directly underneath the roof decking. If you are aware of any such lines, we must be notified immediately. We cannot be held responsible for the puncture of improperly installed lines within three inches of the roof deck.

    • Tongue and Groove Decking/Cabins: Older cabins not up to current Georgia Code may require 1 inch screws being used in certain areas. Nails will poke through unless the entire area is redecked. We will not be held responsible for nails which come through.


 

3. Materials and Additional Costs

  • Leftover Materials: We over order materials for every job to make sure they are completed in full. Any leftover materials remain property of High Hills Roofing LLC.

  • Excluded Materials: Replacement of deteriorated decking, fascia boards, roof jacks, ventilators, flashing, driveway or other materials, unless otherwise stated in writing, are not included and will be charged as extra on a time-and-material basis.

  • Restocking Fees: If materials are reordered or returned due to Customer cancellation or change, a restocking fee equal to 15% of the contract price will apply.

 

4. Scope and Limitations of Liability

  • Wind-Driven Rain, Hail and Fire: The Company is not responsible for leaks or damage caused by excessive wind (over 60 MPH), hail, or ice during the warranty period.

  • Solar Panels: The Company assumes no liability for solar panels. Customers are responsible for arranging protection or removal of panels by their solar provider prior to work.

  • Pre-Existing Conditions: The Company is not responsible for pre-existing structural or construction defects. Any corrective work required will be performed only upon Customer’s approval and billed separately.

  • Skylights: The Company is not responsible for damage on or below the roof due to leaks from skylights unless the Company completed the skylight replacement.

  • Mold: The Company is not responsible for mold growth or any interior damage caused by mold.

  • Maximum Liability: The Company’s total liability shall not exceed the original cost of labor and materials stated on agreement to perform work. 

 

5. Cancellation Policy

  • Customer Cancellation: Customer may cancel agreement within three (3) business days of execution without penalty. After three (3) business days, the customer shall pay 20% of the contract value or insurance proceeds (whichever is greater) as liquidated damages.

  • During Work: Once work has commenced, cancellation is not permitted except by mutual written agreement.

 

6. Force Majeure

 

  • The Company shall not be liable for delays or failure in performance caused by labor disputes, strikes, fires, severe weather, material shortages, or any other conditions beyond its reasonable control.




 

7. Proposal Validity

 

  • Proposals are valid for thirty (30) days from the date it was received. After thirty (30) days, the Company reserves the right to adjust pricing to reflect current material and labor costs.

 

8. Warranty

  • Roof Replacement: Three (3) years.

  • Siding Replacement: Two (2) years.

  • Gutter Replacement: One (1) year.

  • Temporary Repairs: Not covered.

  • Extended Warranty: A ten (10) year service warranty is available for an additional cost.

  • The warranty provided by High Hills Roofing LLC for the roofing installation shall be deemed null and void in the event that solar panels, satellite dishes, HVAC equipment, skylights, or any similar items are installed, altered, or affixed to the roof after the date of installation by any party other than High Hills Roofing LLC. Such installations may compromise the integrity of the roofing system, and High Hills Roofing LLC shall bear no responsibility for any resulting damage, leaks, or premature failure of the roofing materials or workmanship.

 

9. Severability

 

  • If any provision of a mutual agreement is deemed, invalid or unenforceable, the remaining provisions shall remain in full force and effect.


 

10. Entire Agreement

  • Any mutual agreement (including the Contingency Agreement, Homeowners Checklist, Scope of Work, or any other attachment applicable), represents the entire agreement between the parties. No verbal promises or representations are binding unless expressly included in writing.

 

Terms & Conditions Summary

 

We want your roofing project to be smooth and stress-free. Here’s what you need to know in simple terms:

 

Payments

  • A deposit is due before work starts.

  • Progress payments may be requested as work moves forward.

  • Final payment is due when the job is complete.

  • Late or missed payments may include extra fees.
     

Safety & Responsibility

  • We do our best to protect your property, but roofing can affect landscaping, outdoor décor, and even cause vibrations indoors—please move fragile items to a safe place.

  • Children, pets, and family should stay clear of the work area for safety.

  • HOAs, solar panel protection, and hidden electrical/AC lines are the homeowner’s responsibility.
     

Materials & Extras

  • Leftover materials remain property of High Hills Roofing.

  • If hidden damage (like bad wood or skylights) is found, repairs are billed separately.

  • Canceling after materials are ordered may include a restocking fee.
     

Liability Limits

  • We’re not responsible for damage from extreme weather (wind over 60 MPH, hail, ice, or fire).

  • We’re not liable for solar panels, mold, or pre-existing construction issues.

  • Our liability is limited to the cost of the work we performed.
     

Cancellations

  • You can cancel within 3 business days at no cost.

  • After 3 days, a 20% cancellation fee applies.

  • Once work begins, cancellation requires mutual agreement.
     

Warranty

  • Roof replacements: 3 years.

  • Siding replacements: 1 year.

  • Temporary repairs: not covered.

  • A 10-year extended warranty is available for an additional cost.

  • Warranty is void if repairs, alterations, or maintenance are performed by anyone other than the Company without prior written consent.  
     

Final Note

This summary is for convenience. The full Terms & Conditions apply to protect both you and High Hills Roofing.

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