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Terms & Conditions

This Agreement (“Agreement”) is entered into by and between High Hills Roofing LLC (hereafter referred to as the “Company,” “Co.,” “we,” or “our”) and the customer(s) identified on the reverse/front side of this document (“Customer”). This Agreement is governed by all applicable laws, regulations, and ordinances of the state in which services are provided.

 

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1. Payment Terms

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  • Payment Schedule:

    • Initial deposit prior to commencement of work.

    • Progress payments based on percentage of completion as determined by the Company (if applicable).

    • Final payment due immediately upon job completion. 

  • Payment Default: If payment is not made as required, interest will accrue from the date of default at 5% per month (60% per year), with a minimum charge of $50.00 per month. If referred for collection, the customer shall be responsible for all reasonable attorney’s fees, court costs, and collection expenses.

 

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2. Risk During Repairs 

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  • While work is in progress, the Company is not responsible for any collateral damage, provided the Company has taken appropriate action to minimize the risk.

    • Landscaping and Outdoor Decor: We will make every effort to protect your landscaping. However, we cannot be held responsible for damaged items such as grass, flowers, shrubs, outdoor lights, etc. during the tear off process. Cleaning outdoor decor from the work zone such as benches, chairs, potted plants, tables, yard games, etc. is the sole responsibility of the customer.

    • Vibrations: The roofing process may cause vibrations that could shift wall-mounted items or delicate decor. Secure mirrors, pictures, and other valuables. We cannot assume the responsibility of these items as a result of the roof installation.

    • Injuries: The company is not responsible for any injuries due to falling objects, during the process of the work, nor for nails or other materials that might be left on the grass. It is requested that all persons, children and pets remain in a safe area away from the work zone.

    • HOA: If you have an HOA, it is recommended that you check with the association for shingle color and noise ordinance prior to installation. High Hills Roofing is not responsible for any disputes between a homeowner and their HOA for services we perform. 

    • Flat Tires: There will be thorough cleanup of the exterior of your premises. However, we cannot guarantee that we will be able to pick 100% of the nails that fall during the construction of your roof. Future rainfalls will most likely expose mixed nails. The company is not responsible for any flat tires due to nails; Therefore, it is requested to check around the downspouts and in the driveway.

    • Wiring and Air Conditioning Lines: Electrical, telephone, security, and air conditioning lines should not be installed directly underneath the roof decking. If you are aware of any such lines, we must be notified immediately. We cannot be held responsible for the puncture of improperly installed lines within three inches of the roof deck.

    • Tongue and Groove Decking/Cabins: Older cabins not up to current Georgia Code may require 1 inch screws being used in certain areas. Nails will poke through unless the entire area is redecked. We will not be held responsible for nails which come through.

 

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3. Materials and Additional Costs

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  • Leftover Materials: We over order materials for every job to make sure they are completed in full. Any leftover materials remain property of High Hills Roofing.

  • Excluded Materials: Replacement of deteriorated decking, fascia boards, roof jacks, ventilators, flashing, driveway or other materials, unless otherwise stated in writing, are not included and will be charged as extra on a time-and-material basis.

  • Restocking Fees: If materials are reordered or returned due to Customer cancellation or change, a restocking fee equal to 15% of the contract price will apply.

 

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4. Scope and Limitations of Liability

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  • Wind-Driven Rain, Hail and Fire: The Company is not responsible for leaks or damage caused by excessive wind (over 60 MPH), hail, or ice during the warranty period.

  • Solar Panels: The Company assumes no liability for solar panels. Customers are responsible for arranging protection or removal of panels by their solar provider prior to work.

  • Pre-Existing Conditions: The Company is not responsible for pre-existing structural or construction defects. Any corrective work required will be performed only upon Customer’s approval and billed separately.

  • Skylights: The Company is not responsible for damage on or below the roof due to leaks from skylights unless the Company completed the skylight replacement.

  • Mold: The Company is not responsible for mold growth or any interior damage caused by mold.

  • Maximum Liability: The Company’s total liability shall not exceed the original cost of labor and materials stated on agreement to perform work. 

 

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5. Cancellation Policy

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  • Customer Cancellation: Customer may cancel agreement within three (3) business days of execution without penalty. After three (3) business days, the customer shall pay 20% of the contract value or insurance proceeds (whichever is greater) as liquidated damages.

  • During Work: Once work has commenced, cancellation is not permitted except by mutual written agreement.

 

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6. Force Majeure

 

  • The Company shall not be liable for delays or failure in performance caused by labor disputes, strikes, fires, severe weather, material shortages, or any other conditions beyond its reasonable control.

 

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7. Proposal Validity

 

  • Proposals are valid for thirty (30) days from the date it was received. After thirty (30) days, the Company reserves the right to adjust pricing to reflect current material and labor costs.

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8. Warranty

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  • Roof Replacement: Three (3) years from completion.

  • Siding Replacement: One (1) year from completion.

  • Temporary Repairs: Not covered.

  • Extended Warranty: A ten (10) year service warranty is available for an additional cost.

  • Warranty is void if repairs, alterations, or maintenance are performed by anyone other than the Company without prior written consent.

 

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9. Severability

 

  • If any provision of a mutual agreement is deemed, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

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10. Entire Agreement

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  • Any mutual agreement (including the Contingency Agreement, Homeowners Checklist, Scope of Work, or any other attachment applicable), represents the entire agreement between the parties. No verbal promises or representations are binding unless expressly included in writing.

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